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How to ask for your Biddable account to be deleted.

This page is for people who use Biddable on the web or in the Biddable app. It says how to ask, what is deleted, and what the law requires us to keep.

Last updated 11 November 2026.

How to ask

There are two ways. Either one starts the same process.

  1. In the Biddable app. Open Account, go to Delete your account and press Ask for my account to be deleted. Your email app opens with the message already written. Send it.
  2. By email. Write to hello@biddable.ae from the address you sign in with, with the subject "Please delete my Biddable account". Name your space if you belong to more than one.

Nothing is deleted until we have read your request and confirmed it with you.

What happens next

  1. We confirm your request by email.
  2. We send the space's owner one export of everything in the space, at no charge. An owner can also take a copy at any time with Download everything on the Account page.
  3. Your space, its records and your sign-in are deleted within thirty days of your request.
  4. We confirm in writing once it is done.

Who can ask

A space belongs to the organisation that holds it, so a request to delete a space and the accounts in it comes from one of its owners.

If you are a member of someone else's space and want only your own sign-in removed, ask an owner of that space to remove you under Account, Members. If you cannot reach an owner, write to us at hello@biddable.ae.

What is deleted

  • Your space and everything in it: tender packs, drafts, built documents, CVs, pricing, conversations with Biddie, meeting transcripts, your rules and templates, and the space's access log.
  • The accounts of the people in the space: names, email addresses, passwords (held only as salted hashes) and second-factor settings.

What is kept, and for how long

  • Contracts, invoices and payment records: seven years after the financial year they belong to. UAE tax and commercial law require it.
  • Correspondence with us, your deletion request included: twenty-four months after the matter closes.
  • Sign-in history and the account audit log: twelve months, rolling.
  • Encrypted backups: backups rotate, so deleted data leaves the last backup within about six months of deletion. Backups are restored only in whole, never to read one record.

Deleting some of your data without closing your account

To have particular data deleted while you keep your account, write to hello@biddable.ae and say what it is. Section 12 of the privacy notice sets out your rights, and section 10 gives every retention period in full.

Contact

Write to hello@biddable.ae and one of us will answer the same working day.